stupid northwest airlines...

so today there is no time for a real post because i spent over an hour and a half writing a three page letter to northwest airlines detailing my hellish experience with their company over my holiday travels and demanding some sort of compensation. this is already after calling a dozen times to reschedule a flight we missed due to northwest's negligence and calling another five times while being given the run around on where i file a customer complaint.

so to all future travelers: after paying over $700 to Northwest Airlines, we not only lost a day of our vacation by landing 18 hours later than scheduled... but were also yelled at, treated rudely, and hung up on. i also felt like i was in a middle school fight when the customer service representative told me she wouldn't get my checked luggage off our original flight, even though it wasn't going to leave for another hour or more, because "[i] should have just waited and dealt with it instead of rescheduling for a better flight." soooo because you are being a baby since i switched flights you aren't going to give me my luggage?! wow. great customer service Northwest.

i will keep you posted on how my compensation from Northwest turns out. so far they refuse to even let me speak to anyone on the phone to file a complaint - i have only been given numbers to call that lead me to automated message systems. i am sure this run around is given to every customer of theirs who wants money back so the customer gets frustrated enough and gives up. however, i will not. i am bitchy enough to stick with this. i will call daily to annoy the hell out of you Northwest until this is resolved. you hear that Northwest?! i'm coming for you!

oh, and just for convenience, i have added links to American Airlines, Delta, United, and Continental. i suggest you give them your business.